Returns, Damaged or Lost Items
METHOD OF REFUND
Goods must be authorized before returning – unauthorized returns will not be accepted. An RGA# will be assigned to any approved return. This number will be required to be indicated on the returning items.
All returns are subject to a 25% restocking fee and must be made to the Hamilton Warehouse location. Shipping is not included.
Some items (especially custom brushes) may not be eligible for returns. Please contact your Felton sales representatives for details.
time limitations & product conditions
Returns can be made up to one year after purchase assuming they meet following conditions:
Items are still in saleable condition and are unused
Items are still in the original packaging and in full case quantities
The items are unused
The original PO# number it was purchased on
Product may be subject to a 25% re-stocking fee
REFUND CONTACT INFORMATION
To start a return please contact a Felton sales representative today:
Email (Preferred Method)